Payment & Delivery

Payment options

- Credit card
- PayPal
- Direct bank transfer
- Installment payment (via Klarna)
- Pay later (via Klarna)


Delivery

Destination     
Shipping costs
Estimated delivery time
Germany
free
DHL: 1-3 days
EU, UK, Switzerland
9,90 EUR
(free at 149 EUR orders)
DHL: 3-5 days
Rest of the World
26,90 EUR
(free at 249 EUR orders)
DHL: 5-10 days

 

Delivery time

Estimated delivery times are in addition to processing times. Orders are typically processed within 1-3 business days. The delivery time is depending on your destination.

Express Shipping

Please contact us in urgent cases or for express shipping: contact@heroyne.com.

Duties and taxes

For all countries outside of the European Union, delivery is made on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. These further costs shall be borne by the customer. For more information, please contact your local customs office. 

Returns

New, unworn items which are in their original packaging may be returned to heroyne within 14 days of receipt for refund or exchange (subject to stock availability). To complete your return, we require a receipt or proof of purchase.

Unfortunately, we can not accept returns for products that need piercing(s) due to hygienical reasons.

Please include a note with the article you would like to get in exchange. The shipping costs for a secured return shipment are borne by you. 

Return Address

heroyne UG
c/o Theresia Schick
Grunewaldstraße 84
10823 Berlin
Germany

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@heroyne.com.

 

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