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Terms and Conditions (T&Cs)

Valid for the website heroyne.com/de. Last revision: 01.04.2024

 

1. General Provisions 

For the business relationship between the website heroyne operated by heroyne UG, Torstraße 72, 10119 Berlin, Germany (hereafter referred to as "heroyne", "we" or "us") and the customer ordering in the online shop, the following Terms and Conditions apply exclusively in the version valid at the time of the order. Please read the Terms and Conditions carefully before placing an order in our online shop. We recommend that you make a copy of the Terms and Conditions.

Our online store is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, is acting in the exercise of its commercial or independent professional activity.

We only accept orders from customers who have reached the age of 18 at the time of the order.

All correspondence regarding these Terms and Conditions is handled by heroyne UG, Torstraße 72, 10119 Berlin, Germany at contact@heroyne.com.

 

SECTION A – CURRENT SALES PROMOTIONS

 

Last update: 01.04.2024

 

All orders for products made in relation to the promotions described in section A are governed by the Terms and Conditions as well as by the general sales conditions as stated in § 4 Orders and Returns below.

 

Promotion: “Newsletter”

After successfully signing up for our newsletter, you will receive a 10% voucher code from us via email, which you can redeem for your first order with a purchase. This code can only be redeemed once, cannot be combined with other offers and / or codes. heroyne reserves the right to change or withdraw this offer at any time.

 

Promotion: “15% discount on your first order”

During certain promotional periods, we will give you a 15% discount on your first order. This code can only be redeemed once, cannot be combined with other offers and / or codes. heroyne reserves the right to change or withdraw this offer at any time.

  

2. Payment Authorization

To be able to make payments in the online shop, you must enter your personal details. It is essential that you provide your correct name, telephone number, e-mail address and other required information. In addition, when you order the products, you will be asked to provide the payment information correctly and to ensure that it is correct and valid. You confirm that you are the person stated in the billing information.

If you are paying by credit card, you must provide a valid credit card from a heroyne-approved bank and you must have authorized heroyne to charge your credit card for the purchase amount of the products purchased.

In case heroyne deems it necessary, information about you will be transmitted or obtained by third parties. These may include information about your credit card number or credit information to confirm your identity, to validate your credit card, to obtain a first credit card authorisation, and to authorize your individual payment transactions.

Your personal information provided may be forwarded to one of our payment processing partners, a credit or fraud prevention agency, which may then keep a record of that information.

You consent to receiving invoices and credits solely in electronic form.

 

3. Terms of Use

You agree not to use heroyne: 

  • in a manner capable of interrupting, damaging or otherwise impairing access to heroyne, or
  • for fraudulent purposes or in connection with a criminal offense or illegal activity.

 

In addition, each user is required to refrain from posting content or submitting messages that 

  • are immoral, pornographic, racist or offensive in any other way,
  • are untrue or deliberately untrue, 
  • violate the rights of third parties, in particular, copyrights,
  • violate applicable laws or comply with a criminal offense in any other way, 
  • contain viruses or other computer programs that could damage software or hardware or interfere with the use of computers,
  • are surveys or chain letters or stealth advertisements or 
  • serve the purpose of collecting and/or use personal data of other users for business purposes.

 

heroyne reserves the right to prohibit access to and use of the site, close user accounts (member accounts), or remove or modify content if it violates any applicable law, these terms of use or any other applicable Terms and Conditions or policies. Furthermore, heroyne can delete published comments and contributions posted on social networks (Facebook, Twitter, LinkedIn, Instagram, etc.) without stating reasons and without notice at any time. When reviewing orders, only truthful, factual information may be provided that does not contain any defamatory content. 

 

4. Orders and Returns

ORDERS

Our website and our online shop are merely an invitation to the customer to submit offers for the conclusion of a purchase agreement for the presented products. All orders are subject to availability and our acceptance.

heroyne offers products that are ready to be shipped from our warehouse. Occasionally, due to production issues or quality controls, we may be unable to deliver some products at the time of your order. If this happens, we will contact you immediately via e-mail and refund the originally debited amount to your credit card within 30 days of confirmation of the non-deliverable product.

 

 PRICES

The prices listed on the website are indicated in the currency displayed. Unless otherwise indicated, the price includes VAT.

CONFIRMATION OF YOUR ORDER

As soon as you have selected your product via the "add to cart" button and submitted your order, this forms a binding offer for the purchase of the products in the shopping cart.

You will then receive an email with the order confirmation. This email is NOT an order acceptance but only a confirmation of the receipt of your order.

We can accept your order by sending a shipping confirmation by email or by delivering the ordered goods within five days. We save the text of the contract and send you the order data by email. You can view the T&Cs at any time (T&Cs). 

The sales contract is concluded in Berlin (Germany) and the language of the contract is German.

We reserve the right to refuse the order at our discretion. We are not liable to you or third parties due to our cancellation. In particular, we cannot accept the order for the following reasons: (1) In the event of non-authorization of payment; (2) in the case of a product which is not in stock or does not meet our quality control standards and must therefore be withdrawn; (3) You do not fulfil the criteria defined in these Terms and Conditions.

 

SHIPPING INFORMATION

Our goods ship via DHL and UPS. Delivery to post office boxes is not possible. The general terms and conditions of the shipping service providers also apply and can be accessed on the respective homepage.

 

SHIPMENT TRACKING

Once we have sent out your order, you will receive a notification via email including the tracking number. You can check the shipment status after one to two hours at the respective shipping provider’s homepage. Enter your tracking number to track the status of your shipment.

 

DELIVERY TIME

Estimated delivery time for all items sent from our warehouse in Germany is 2-3 business days for all addresses within Germany and 3-4 business days for all other addresses within the European Union. 

The estimated delivery times should be regarded as a guideline and start on the date of dispatch. We assume no liability for delivery delays.

The passing of risk begins with the time of the product arrival.

 

SHIPPING COSTS

Shipping costs for orders within Germany are taken over by heroyne over 100 EUR. Below 100 EUR, the shipping costs are 3,90 EUR. For deliveries to other countries, we charge shipping costs below a certain order value, which are listed on the payment and shipping page. Import duties (e.g. customs duties) may apply.

 

PAYMENT METHODS

We only accept the payment methods displayed to the customer during the order process.

If you pay by credit card, the amount will be debited after your order has been shipped by heroyne. You confirm with the payment that the used credit card belongs to you or that you have a specific authorisation from the owner. All credit and debit card holders are subject to validation and authorisation of the card issuer. Should the issuer of your payment card refuse payment to heroyne, we will not be liable for any delays or non-delivery of the product.

 

Purchase on account with instalment option (KLARNA):

Klarna Bank AB offers the payment method "purchase on account" as an external payment service provider. With the order account, you can easily pay your online purchase by invoice. If you do not make a payment in the given timeframe, you will receive a payment reminder with additional late fees.

At the conclusion of the purchase contract, Klarna accepts the invoice claim and processes the corresponding payment modalities. When purchasing on account you accept in addition to our Terms and Conditions, the Terms and Conditions of Klarna (https://www.klarna.com/de/agb/).

 

RETURNS

As a rule, returns are only possible 14 calendar days after receipt of the items, defined by the date of the postmark or of the delivery of a collection notice. After this period, a return is no longer possible. We recommend that you check the item right after receipt and, if desired, send it back immediately. The following conditions also apply: (1) The item is undamaged and unworn, (2) The item is in undamaged original packaging, (3) All original labels are still present and as received fixed, (4) Any accessories supplied are returned with the item, (5) Individually manufactured items (made-to-order) and gift packaging cannot be returned.

If all these conditions apply, we will refund you the purchase price paid.

For orders with a shipping address in Germany, we will provide the return label and deduct 4,90 EUR from the refund. For orders with a shipping address outside Germany, the costs for returns must be borne by the customer. Returns must always be registered and confirmed via our returns page.

The items must be packed safely by the customer for return. The return of an item must be in original packaging, complete and with all accessories.

Please allow 14 working days for the processing of your return.

 

FAULTY PRODUCTS/INCORRECT DELIVERIES

Please check the received products for errors immediately after receipt. Products are faulty if they arrive damaged or have a material or manufacturer error. Customary or technically unavoidable, material-related deviations of the quality, colour, size, or the design of the product are no defects. This also applies to natural wear.

 

PRODUCT EXCHANGE

We offer no right of exchange. However, you can make use of the right of return (see chapter "Returns").

 

5. Colours

We strive to reproduce the colours of the products on our website as accurately as possible. However, computer screens may have different image resolutions. Therefore, we cannot guarantee that your screen resolution will accurately reflect all colours.

 

6. Data Processing

We will only process personal information in accordance with our applicable privacy policy.

Consent to the use of personal data

By participating in Messenger communications, the user consents to the processing and use of his/her personal data (including, e.g., first and last name, telephone number, Messenger-ID, profile image, and message/chat history).

The consent to the processing of personal data can be revoked at any time; at any time, the end user has the option of contacting heroyne UG, Torstraße 72, 10119 Berlin with a request to delete his/her information and personal data, as well as to stop sending information to him.

  

7. Changes to the Terms and Conditions

heroyne reserves the right to change these Terms and Conditions at any time without notice. The customer is subject to the Terms and Conditions in effect at the time the customer starts using heroyne. 

Within the scope of the order process, the customer only agrees to heroyne’s Terms and Conditions and the Terms and Conditions of the respective shops mentioned in the order process. Other conditions are not applicable.

 

8. No Waiver

Should the customer violate these T&Cs and heroyne does not intervene, this does not constitute a waiver of heroyne's rights. heroyne shall also be entitled to exercise its rights on any other occasion on which you violate these Terms and Conditions.

 

9. Applicable Law and Jurisdiction

German law applies, excluding the UN Sales Convention (CISG). The exclusive place of jurisdiction, subject to any legally binding jurisdiction, is Berlin, Germany.

Failing to comply with these Terms and Conditions (including the Privacy Policy) may result in loss of membership and access to heroyne.