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Returns

We understand that jewelry is very personal and looks and feels different for everyone. In case you are not completely satisfied with your purchase, you can return or exchange your order (subject to stock availability) within 14 business days after receipt.

Please download, fill out and add the return form into your parcel and ship it to the following address:

Return address:

heroyne
c/o ehouse
Charlottenburgerstraße 62
13086 Berlin
Germany

Return form:

Download return form (English version)

Download return form (German version)

Unfortunately, we can only accept unworn items that are in their original packaging. Gift packaging cannot be refunded. For your safety, we send all jewelry that need piercing(s) in an extra hygienic packaging. Please follow the instructions on the packaging if you want to return it. 

The customer pays for the shipping cost of the return. We kindly ask you to send the parcel using a delivery service that insures you of the goods' value. Please notice that the processing time for refunds can take up to 5 business days.

In case you have any questions, always reach out to us via contact@heroyne.com. We are more than happy to help out.

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